RETURN & EXCHANGE POLICY
We at RFG Lifestyle have designed our products for Comfort and Fashion keeping the Environment in our conscience.
We believe in all our products, and we hope you do too. If you’re not happy with the size or the color of the product purchased, we would be happy to exchange it for you.
Eligible for Return or Exchange:
Returns and exchanges can be accepted only within 14 days of the delivery of the product to the customer.
To be eligible for the exchange or refund:
The product must be unused.
The product must not be damaged.
It must be with its original packaging and all tags, labels Intact.
The product must be in the same condition as the customer received it.
Furthermore, the exchange is subject to size or color availability.
If the product is defective or the wrong item shipped, you can contact us at customercare@rfglifestyle.com. The email must contain the reason for exchange and a clear Image of the defect.
Items like Innerwear / socks / lingerie are non-returnable due to hygiene reasons.
However, in the unlikely event of a defective product delivered or the wrong item shipped, you can contact us at customercare@rfglifestyle.com. We will provide a full refund, or a replacement if available.
The brand reserves the right to refuse returns or exchanges if the products have been:
Washed or used.
Damaged by the Customer.
For refunds, please refer to our refund policy for further details.
Customers returning the items will receive a store credit with a validity for 1 year for the value of the returned goods, which can be used for future purchases on our website www.roarforgood.in
Please note that Gift cards and store credit cannot be refunded or redeemed for cash.
Return or exchange orders can be placed on our website itself.
Note: Orders placed during special offers / discounts / sale / promotional period are not eligible for refunds, returns and exchanges
Refund Policy:
Refunds will be processed within 7-10 business days after the returned item is received and inspected. Only in the case of manufacturing defect refunds will be processed in your bank account. We reserve the right to verify the returns first, before finding it eligible for a refund.
Any other refunds will only be given in the form of a store credit which will be redeemable on our website within one year of issue. In case of cash on delivery items, refunds will be processed in the bank accounts only after receiving the bank details from the customer at customercare@rfglifestyle.com.
For any Refund related queries, you may contact us at customercare@rfglifestyle.com.
We thank you for your understanding and cooperation, as you continue your believe in us and our products.